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Shipping & Returns

Shipping Policy

📦 Shipping Coverage

DINOJAMES® ships products across India, subject to serviceability of the delivery location.

⏱ Order Processing

  • Orders are processed within 1–2 business working days after confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

🚛 Delivery Timeline

  • Estimated Delivery Time: 3–7 business days

  • Delivery timelines may vary based on:

    • Customer location

    • Courier partner operations

    • External factors beyond control

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💰 Shipping Charges​

  • Shipping charges are clearly shown at checkout before payment.

💳 Cash on Delivery (COD)

  • COD is available on selected products and locations only.

  • COD availability is subject to courier partner approval.

  • Any COD charges are displayed during checkout.

📍 Shipment Tracking

  • Once shipped, tracking details are shared via SMS / Email / WhatsApp.

  • Customers can track orders using the provided tracking link.

⚠️ Delays & Exceptions

Delivery delays may occur due to:

  • Courier partner issues

  • Weather conditions

  • Natural disasters

  • Government regulations

  • High-volume sale periods

DINOJAMES® is not liable for delays caused by such circumstances.

🏠 Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect address, refusal, or non-availability may incur re-shipping charges.

📦 Damaged / Missing / Incorrect Items

  • Any issue must be reported within 48 hours of delivery.

  • Customers may be required to provide clear images or unboxing videos for verification.

  • Resolution will be provided as per our Return & Refund Policy.

🔁 Return Shipping

  • Return pickup and shipping are governed by our Return & Refund Policy, aligned with standard marketplace practices.

📞 Customer Support

For shipping-related queries:

🏷 Legal Information

This website is owned and operated by M. M. Traders, selling products under the brand name DINOJAMES®.

🔁 Return & Exchange Policy
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📦 Eligibility for Return / Exchange

We accept return or exchange requests only if:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in original condition

  • Original packaging, accessories, and labels are intact

❌ Non-Returnable Items

Returns or exchanges are not accepted for:

  • Change of mind / no longer needed

  • Incorrect product ordered by customer

  • Minor color or size variations (as shown in images)

  • Products damaged due to misuse or mishandling​

🔄 Exchange Policy

  • Exchange is allowed only for damaged, defective, or wrong items

  • Replacement will be sent after verification

  • If replacement is unavailable, a refund will be processed

📸 Proof Required (Mandatory)

To process return or exchange, customers must share:

  • Clear photos or unboxing video

  • Showing the issue and original packaging

Requests without proof may be rejected.

🚚 Return Pickup

  • Return pickup is arranged based on location & courier availability

  • In some cases, customers may be asked to self-ship the product

  • Return shipping charges (if applicable) will be communicated in advance

💰 Refund Process

  • Refunds are processed after successful quality check

  • Refund timeline:

    • Prepaid orders: 5–7 business days to original payment method

    • COD orders: Refund via bank transfer / UPI (details required)

⚠️ Return Rejection

Return or exchange may be rejected if:

  • Product shows signs of use

  • Original packaging is missing

  • Claim is raised after 48 hours

  • Damage caused after delivery

📞 How to Raise a Return / Exchange Request

Contact us within 48 hours of delivery:

  • Email: mmtrders724@gmail.com

  • WhatsApp: +91-8750172803/7683025223

  • Please mention:

  • Order ID

  • Issue details

  • Photos / video proof

🏷 Legal Entity

This website is owned and operated by M. M. Traders, selling products under the brand name DINOJAMES®.

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